Simplify & Automate Incident Management with BainDesk- IT Helpdesk Ticketing System

An IT Helpdesk ticketing system like BainDesk streamlines, unifies and manages all your IT helpdesk tickets. Take email requests and convert them into service tickets automatically. From the primary ticket request and creation to resolve and closure, BainDesk:  IT Helpdesk software aids you through every stage.

Advantages of a Help Desk Ticketing System

A ticketing system lets you to automate ticket allocation, routing, and escalation to the right correct customer care representative at the right time. Save time and physical efforts for the help desk team, and enhance help desk agent output. An ITticketing system or IT help desk software allows you to:

1. Link related issues in Parent-Child relationships

2. Automate ticket allocation, steering and escalation to the appropriate agent, at the right time

3. Link tickets and assets to trail asset service history and movements

4. Make reports for ticket status and technical performance

Convert Network Node Failure Issues into Help Desk Tickets

BainDesk: Help Desk is a ticketing system that mixes directly with server monitoring software to:

·        Convert node performance problems in network & systems management software unswervingly into service tickets

·        Streamline network trouble ticket resolve by receiving network & server node warnings in Web Help Desk

·        Help Desk Reporting & Performance Examination

The BainDesk Help Desk ticketing system from BainBridge IT Solutions LLP offers an integral reporting engine to degree key performance metrics whole with charts.

·        Create reports on technical performance and customer approval indicators

·        Make reports on ticket alerts, status, and issue resolutions

·        Schedule reports to make daily, weekly, monthly, yearly, or on an exact date and time.

All reports can be customized and you can simply make new reports as per their requirements. Additionally, BainDesk; it helpdesk software lets you to schedule automatic delivery reports using email.